Using An Insurance Business-Oriented Operating Model to Drive Transformation

Models are tools for improvement. We’re all familiar with the idea of the “new model year” in the automotive industry. In durable goods, we appreciate the additional efficiencies and power that we receive as technologies improve and new models come to market. Whether it’s a vacuum, a blender, a cell phone or a television — new models always bring us some level of excitement. They can help us do something that we couldn’t do before.

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